Privacy Policy

This Privacy Policy describes how Pragatigem.com, owned and operated by Pragati Gem (“Company”, “we”, “our”, or “us”), collects, uses, processes, and protects your personal data in compliance with applicable Indian laws.

By accessing or using our website, you agree to this Privacy Policy.

1. Legal Framework

This Privacy Policy complies with:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023

2. Definitions (As per DPDP Act, 2023)

Personal Data: Any data about an individual who is identifiable by or in relation to such data.
Data Principal: The individual to whom the personal data relates.
Data Fiduciary: Pragati Gem, determining the purpose and means of processing personal data.
Processing: Collection, storage, use, sharing, or deletion of personal data.

3. Information We Collect

a) Personal Data

We may collect:

Name
Email Address
Phone Number
Address and Location
Organization/Company Name
Any information submitted via forms

b) Sensitive Personal Data

We may collect (only with explicit consent):

Financial/payment information
Login credentials

c) Automatically Collected Data

IP address
Browser/device details
Cookies and usage behavior
Website interaction data

4. Purpose of Processing

We process personal data only for lawful purposes, including:

Providing services and responding to inquiries
Vendor registration and business communication
Improving website performance
Marketing (only with consent where required)
Fraud prevention and security
Compliance with legal obligations

We follow the principle of data minimization and collect only necessary data.

5. Consent (DPDP Compliance)

Personal data is processed only after obtaining free, specific, informed, and unambiguous consent.
Consent can be withdrawn at any time by contacting us.
Withdrawal will not affect processing already carried out but may limit access to certain services.

6. Data Principal Rights (Under DPDP Act, 2023)

You have the following rights:

Right to Access Information about your personal data
Right to Correction and Erasure of inaccurate or outdated data
Right to Withdraw Consent at any time
Right to Grievance Redressal
Right to Nominate another person to exercise rights in case of incapacity or death

To exercise these rights, contact us using the details below.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share data:

With service providers under strict confidentiality
When required by law or government authorities
To protect legal rights or prevent fraud

All third parties are obligated to maintain data security.

8. Cross-Border Data Transfer

Your data may be transferred outside India only to jurisdictions permitted under applicable law and with appropriate safeguards as required by the Digital Personal Data Protection Act, 2023.

9. Data Security

We implement reasonable security safeguards including:

Encryption and secure servers
Access controls
Regular monitoring and security practices

Despite this, no system can guarantee absolute security.

10. Data Retention

We retain personal data only for:

As long as necessary for the stated purpose
As required under applicable law

After this, data is securely deleted or anonymized.

11. Cookies Policy

We use cookies to:

Improve user experience
Analyze traffic and usage

You may disable cookies through browser settings.

12. Children’s Data

We do not knowingly collect personal data from children (under 18 years). If such data is identified, it will be deleted promptly.

13. Grievance Officer (Mandatory under Indian Law)

In accordance with Indian laws, we have appointed a Grievance Officer:

Email: contact@pragatigem.com

All complaints or concerns regarding data processing will be addressed within a reasonable timeframe as prescribed by law.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to this Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page.

16. Contact Information

For any queries, requests, or concerns: